IF IT SOUNDS TOO GOOD TO BE TRUE...
10 year, 20
year, 30 year, Lifetime Warranty... It sounds great right? The problem with carpet warranties is in the fine print. Most carpet warranties are known as a wear warranty. Wear warranties state that if the carpet looses
x% of it's fiber within x number of years "UNDER NORMAL USE" then the warranty
kicks in. However, based on my experience, it is nearly impossible for those conditions
My experience with Carpet warranties are
that they are very profitable for the carpet mills and traditional dealers but largely useless to the consumer with one exception...
Certain Manufactures defects:
- Most carpet defects are not structural or even noticable and thus are of no consequence
to the purchaser. The most common carpet defect relate to the color not matching the carpet sample. No problem unless you
matched your pillow to that exact color, otherwise the carpet might be purchased at a discount. These are know as "A"
Correctable defects. It's not uncommon for a carpet to be manufacturered with a line going down the length of
the roll. These are "B" grade seconds. If the line is near the edge of the roll, it simply gets cut off during installation.
If the line is more towards the middle of the roll then the proceedure to remove the line is to have the installer simply
cut the carpet on each side of the line and remove the line and re-seam the two pieces back together. Problem solved.
Two of the more serious problems with
manufacturers defects are delamination and shading or otherwise known as "C" grade seconds and can be purchased
at great discount.
Delamination is when the backing delaminates from the carpet. Not good, however, this can also be corrected during
installation by the installer by applying latex to the backing with a paint roller and letting it dry over night. Then proceed
with normal installation.
Shading is when the color is not consistant throughout the roll of carpet. This cannot be corrected but this
carpet still can be used in areas where the property owner is not concerned with the color but can save money.
If the carpet warranty sounds too good to be true then it probably is. Carpet warranties are
useless to the consumer if the manufacturer is out of business.